this is a brand new bike, opening the box and started setting up and the rear dereilleur was completely bent. (like every part of it)
i take it off and the hanger is also completely stripped so i cannot straighten it, and i cannot get to 1 and 9 it’s one or the other.
i do not have a tap
by AdPlenty6982
13 Comments
New hanger.
At the least, ask for a new hanger.
But also maybe returning the bike whole, because a hanger doesn’t bend and get stripped on its own. something must have happened to the bike before.
That threaded hanger is a consumable. You can just get a new one.
Derailleur not hitting both 1 and 9: once you fix the hanger, you may have to adjust the min/max screws.
Shame that it came bent and stripped.
New hanger – and if you can see if you can get the same one but in a different metal, something better. This looks like die cast chinesium. Wheels manufacturing should have you sorted for a new hanger.
Brand new bike = complain to the retailer
Really, your best solution is to buy a new hanger. They’re less expensive than a decent tap, which might not even solve your problem.
Buy a new hanger
If the box was damaged you (or the company you purchased it from.) have an issue with the shipper. If the company or person put it in the box damaged you have an issue with them – unless they stated ‘As-is’ – Is this supposed to be a new bike or a used one?
A local machine shop might have a tap and could clean up the threads for less…
Yeah new hanger. Inspect the rest
To see if there are any other damaged components. I’d also argue for a new derailleur
Same thing happened to me when I dropped off my Commencal to get assembled
Called customer support and they overnighted a new derailleur hanger 👍
Return the bike.
Damn that’s wild for a new bike, return the whole thing honestly cause something got beat up bad during shipping for sure.
Get a new hangar