Another chapter in the horrible after sales experience with Canyon. I've got the 2022 CFR Ultimate with the SRAM eTAP AXS groupset. Last weekend I almost fell over the handlebar when I had to stop for a red light during my ride, because the right lever suddenly came extremely loose. And guess what? SRAM actually did a recall on this issue! Here is their post: https://www.instagram.com/reel/C2zyJQOhg6l/
But Canyon has never reached out, never informed me, let alone offered assistance.
Their local partner shop is a PITA to deal with. I went there (without knowing about the recall) and they said they need to order the part. But they don't know the price and ETA. I just checked online and there's local stock of the part.
Incompetence all over.
by szab999
2 Comments
https://preview.redd.it/x3ozmthmjaze1.jpeg?width=1080&format=pjpg&auto=webp&s=3a3753feb4c8faf9721504d294a151fecdae4109
Have you even read the text from your link? They didn’t because according sram they aren’t affected.
At least nothing bad happened.
If I’ve understood correctly, the recall is/was only about shifter that were sold to end-customers. I am not completely sure but, manufacturers get parts in bulk and therefore sometimes the parts are slightly different. Happens quite often in the bicycle/car industry.
> All 12 speed SRAM eTap AXS RED, Force, Rival, and Apex shift-brake levers which were not installed by a
bicycle dealer on a new bicycle are involved in this recall.
https://www.sram.com/contentassets/108e5e43274d43089f204544bb8b2c30/Shifter-Brake-Clamp-Assembly-Bolt-Recall-Consumer-Notice.pdf
I will also double check mine now, but tbh. I also check my bike quite frequently that all parts have correct torque and nothing feels off.