Close Menu
    Canyon Bikes

    NBD: Scratch out of the box

    Share.
    View 15 Comments

    15 Comments

    1. 15shadesofgreygoose on

      It’s a deep scratch that would piss me off. Although it probably wouldn’t affect functionality, I’d expect better quality control when paying a few thousands for a bike.

    5. Previous-One933 on

      Wondering if that’s a return and this was missed. That doesn’t look like the chain just came off in the box, that damage looks like proper chain drop under load. I’d expect maybe some scratches if the chain was off and resting there but not that deep gouge.

    8. buddyruff on

      I had the same exact thing on mine when it got delivered. They just recommended some places that could get it fixed.

    9. formerretiree on

      I’d check below the bottom bracket qnd make sure it didn’t touch any carbon layers.

    10. IronCurtain1945 on

      Like others said, it’s most likely from a previous chain drop. Return it if you feel uncomfortable.

    11. FatHeadKnuckleDome on

      You are the unlucky recipient of a frame mail order bike companies knowingly send out marked. They hope it will stick by giving you some compensation. It works for companies like Canyon due to the hassle involved sending bikes back. Another classic is fitting a wrong part as they don’t have the right one in stock and they want the bike out the door.

    12. DunklerFurst on

      Send it back and don’t buy a canyon ever again. Worst customer service ever.

    13. aTrolley on

      If you bought this new id be pissed. Outlet or repurposed and it wasn’t mentioned credit could be accepted.
      Contact canyon and see

    Leave A Reply