So I’ve had my eye on a trek domane al5 and finally pulled the trigger and bought one.
Walked into trek on Saturday, said I wanted a trek domane al5 size 54 I’m ready to put a deposit and put the rest on a 0% finance plan which I did.
The plan was to walk out the door with the bike there and then. They said I had to wait until finance company gave the A-OK.
Fast forward 2 days and I get a call from trek saying it’s ready to pickup.
I go into store (bear in mind it’s a 2 hour drive from me) and pick the bike up, didn’t look over it too much because I’m buying from the brand retailer thinking they’ll do their checks and make sure bike isn’t damaged even though it was one on the shop floor. I only agreed to the one on the shop dooor if I was taking the bike the same day as I paid the deposit which wasn’t the case. Bring the bike home and I see it has scratches over the bike.
I am on my way to Scotland tomorrow and I have just noticed that TISO (outdoor shop based around Scotland) have a sale on the trek domane al5 for £1125 (with the welcome 10% discount) whereas I paid essentially £1600 at trek.
Do I leave the new trek at my garage and purchase the one from Tiso on my drive up, or do I take the one I purchased and call trek on the drive up and see if I can get refunded for the difference? Has anyone had any previous experiences like this. Advice is much appreciated. I have until tomorrow (Friday) 1pm to decide.
One last question, are these standard tyres for trek domane al5? I heard they come with Bontrager tyres as standard, are these an upgrade or a cheaper tyre been put on?
by Reasonable-Slip1878
13 Comments
Don’t ever buy a bike without looking it over. That’s wild.
In 2021 Trek matched my SL5 so that is reasonable
That looks pretty shoddy condition and I’d try and return it, although you’ve not done yourself any favours by not noticing it in the shop. The tyres seem legit, according to Trek’s website it comes with Bontrager Kwaremont tyres.
Kwaremont is a new line of tires from bontrager/trek.
Probably spec is similar to prior versions of tire.
They put the same Kwaremont tires on my AL5. Got it couple months ago.
You can return it to trek within 30 days for any reason. I’d return this and go buy the other one for sure
Is this about the condition, or that another country has a better price….
Yes tires need upgrade.
A) the unit built is generally the unit you get. “Floor model” is just a term made up by consumers generally to indicate someone else may have touched it. Bike shops don’t differentiate but do.know what a customer means when they say it. So “only agreeing” does seem like you’re kind of *that* customer who doesn’t get it (bikes get ridden, there’s both special about a bike that hasn’t been ridden for a 1/4mile vs one out of the box)
B) but those paint chips are absolutely not acceptable for a new bike (except the bottle cage boss spot wouldn’t bother me at all. The others would if I didn’t put them there). Either ask for like $200ish for all those cosmetic dings + a price matchor return. You should have seen that prior but hindsight is 20/20.
C) those are Bontrager tires. They’re just the newer model/design and actually look okay… at the RSL spec. However most oem tires on bikes are not terribly great, and often not up to snuff for me unless the bike is north of $6k and then I still feel like the stock tires are a compromise. You do you but generally I replace them with something twice as expensive for better speed, control, and comfort… and less durability. Ride em as training resistance then when your fitness is up and you replace them you’ll feel extra fast.
I’d take the cosmetic discount personally but also would not hesitate to want a refund, return, and get the other one. If it’s the same exact model sku (color/spec) they should price match plus an additional cosmetic discount.
Bummer about the less than perfect bike. That’s how I’d roll with it. Hope they do you right (more likely if Trek owned, dealers may have their own policies. Tiso for example you should ask their return/refund/satisfaction policies as they can certainly be different than Trek.
Pretty wild to
a) leave without checking what youre buying over and taking for a small test ride
b) finance a bike purchase
c) take a brand new bike you’ve barely ridden overseas for a tour
Shitty that trek gave you this, maybe send them the photos and see if they can atleast price match/give you some money back I guess
2 Pepsi’ per ride
Sick bike