Delaminated the bottom bracket shell on my 2022 Torque, and Canyon support is totally nonexistent. I submitted a request online, received an auto reply of “10-15” working days to process my claim. At the 11 day mark, I checked it, and they then said claims are now 30 days out…
Please, buy a bike that you can take to a shop and get looked at, its worth the extra 10-15%.
OH, if anyone is curious, Canyon also doesn’t offer Crash Replacement frames, only a 20% discount on a new complete bike. (I was curious if I could go this route while waiting for the warranty claim)
Video of clicking BB shell: [https://photos.app.goo.gl/ootEKun3AVT9BSB38](https://photos.app.goo.gl/ootEKun3AVT9BSB38)
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https://preview.redd.it/1f6honb9uq0c1.jpg?width=3072&format=pjpg&auto=webp&s=edd2c2c838430573e1468c2cfb5d39a1fc4ca4a4
by lalalx470
1 Comment
Where did you see 30 days? Tomorrow is business day 15 for my cracked frame claim and I was considering calling again, but if it’s now 30 days that’ll be pointless. I wish we could just exchange frames at the Chino DC