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  1. If its new Go back to the shop. If you got it via mail and assembled it yourself try indexing with the help of a YouTube video. If that doesn’t work out it might be a bent derailleur hanger (most common symptom of this is that the bike shifts well down and not up or vice versa). Visually inspect the hanger, it should be parallel with the drop out (where the wheel axle meets the frame)

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