New Lynskey. Originally a full Rival build order in March, there were repeated delays with the excuse being lack of parts. Customer service was lacking and they were not responsive to my request to change to a frame only order until after I initiated a chargeback. They then bent over backwards to respond to my concerns, delivering a frame set (with fork and headset) 2 weeks later which was 5 months from the original order.
I sourced other parts elsewhere and built it up myself, with the inaugural ride last weekend. Force E1 brakes/brifters, SRAM MTB drivetrain, Nobl carbon wheels, Fox transfer SL dropper post. This is a better bicycle than the original order.
The frame is excellent and the ride is sweet.
Advice for Lynskey customers: just buy a frame and save yourself the headache of parts delays.
Advice for Lynskey the company: be upfront about the expected delivery dates. I would recommend just charging a deposit at the time of the order rather than the full amount.
by DeusX-machina
2 Comments
Yeah my Lynskey mtn frame took way longer than expected but I’m pleased as punch with it, especially paired with some carbon rims. Yours looks sweet! I’d love one of their gravel frames.
LOL – look at that squeaky clean chain and cassette.