Hi!
This is my first topic here. The thing is, I received my brand new MTB bike yesterday and I was so excited… But when I was unboxing it I noticed some small scratches on the frame. They’re not that big but kinda deep.
What would you do? Keep It with a discount ir return it?
Thanks
by johnnyfumi
4 Comments
If they offered you a discount take it. It’s a mountain bike, and if you’re gonna use it in real life then you’re gonna have a lot more scratches soon. If you want to keep it in pristine condition and display it in a museum, ask for a new bike.
I would return it. If you don’t matter about, you could request a discount for at least, depending on the bike and the price I had paid, I would return it.
If it’s Aluminum, it’s totally fine. If it’s carbon fiber, it’s also likely fine but I would ask for a discount. Have fun with it!!
The most important thing, I’d say, is to let the shop know, before you do anything with the bike. Send them some pictures and get some form of acknowledgment from their side.
Why?
Whatever happens next, with a MTB that’s meant to be thrown around it is hard to go back even after just one ride and claim “the damage was there when I received the bike”. So whatever you do with it now, once the frame cracks at exactly that location or a giant rusty patch appears or whatever, you have a better case.
It is then up to you to determine what outcomes you find acceptable. New bike, new frame, discount.. and see what the shop comes up with.
My personal view:
The scratches look superficial to me, within a month’s use you won’t notice them between all the other scratches. I’d want to ride the bike and not wait whatever period they take to replace/warranty etc..