I bought a new mountain bike about a month ago, my last and only second ride I noticed the chain kept skipping in my lowest gears. Made a mental note to check it out before riding again. So today I went to check the derailleur and see if o could adjust things, when I noticed that in the highest gear the chain is digging into my bike frame.
What should I be holding the bike shop accountable for? This is a brand new pivot trailcat SL only ridden 2 times.
by Mydogtakesmeplaces
7 Comments
This is a SRAM Transmission derailleur, which is rather sensitive to and unique in it’s B-tension adjustment. If the guide pulley is sending the chain into the chainstay of the frame, that B-tension setting is probably what’s off, and if that’s the case, that is absolutely on the LBS that built it for you, and they should make it right (which means fixing the derailleur adjustment free of charge, and probably giving you some store credit for the paint damage).
Yikes. Wow that’s a tough one. Is the chain incorrectly routed? How is it digging into the frame. I mean any good shop should’ve caught this and remedied it before the bike went out the door but ultimately you rode it like that. More information needed.
Why is it always something you have to excoriate the shop mechanic over? Did you not check the bike while it was home before riding it?
I’m not trying to shame you as the victim here if what you say is actually happening so I’ll just put this out there:
Any responsible bike shop will test ride a bike they built before sending it out with the customer. If that is their standard practice and the bike wasn’t damaging the frame before you got it, then it stands to reason something happened to throw off the adjustment since you got it. I’ve seen it before. Lean the bike against something, set it down on the right side, etc. All of that can cause issues. If so, accept it, adjust it, and go ride your bike.
That said, if they don’t test ride bikes or don’t have a decent quantity control process then this is obviously on them. You haven’t had it that long and while I’ve seen things come up that are the customers fault, it’s statistically unlikely.
There’s maybe no way to know exactly what went down as a third party. I would suggest you ask yourself the hard question about your bike handling practices because if you did cause this, and even if the shop takes ownership and fixes it, it will happen again unless you change something. If you can honestly say you did everything right, didn’t wreck and bend the hanger, don’t set your bike down on the drive side and didn’t cause this: take it to the shop and tell them the situation. They may help make it right just out of good will on the chance they did cause this problem. How you approach this and how they respond speaks volumes about you both. Best of luck with a resolution
I’m a Pivot dealer.
This needs to go back to the shop ASAP. This is a warranty issue and needs remedied. This is 100% on the shop, or on Pivot, but as sure as I am that there is a whole in my butt, I’m sure this isn’t your fault or on you at all.
Pivot sends their bikes to us in various stages of assembly. Sometimes, we just need to bolt the bars on, install the wheels, and the bike is ready to ride. Other times, they send us a naked frame and a box of parts. Depending on how this bike was shipped, is going to depend on who is responsible for this. But again, this isn’t on you, and you 100% deserve to have this taken care of. This is *completely* unacceptable.
Now, I can’t see just how bad the carbon damage is, but there *is* carbon damage. The solution here is a new rear triangle and a freshly built, *and properly tuned,* bike. That is the *only* solution you should accept.
If the shop doesn’t offer this as a solution, reach out to Pivot directly. Again, this is 100% unacceptable. Do not accept anything less than a new rear triangle and a freshly built and tuned bike.
u/HelioSeven is correct about what is going on here. The bike was not set up properly, and the T-Type stuff requires proper set up.
Did you ever take the rear wheel off and put it back on?
Plastic shim fitted the wrong way round..the question is who is guilty