Noticed this issue on my 2024 ultimate. This is just to the right of the backwheel on one of the tubes going from rear axle to seatpost. Canyon first said ”This is normal, live with it.” When I reminded them about their paint warranty, they proposed the ~130€ compensation on canyon.com store. I’m not happy with this as the bile is around 3700€ brand new.
Had anyone had similar experiences with paint or customer service? I think this is case enough for a full return/refund as Canyon refuses to fix the issue.
FYI, I’m meticulously careful with my bikes, no chemicals (ever), and this bike has had 0 accidents. I’m probably just as careful with this bike as I would be with a human child. Sounds weird but had to get that stressed out.
Also, my guess as to what has happened is that the clearcoat has lifted off of the paint, or that the paint did not adhere at that area. It’s almost invisible when it’s dark, but clearly visible in daylight/sunshine.
by Bush-Rat
1 Comment
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