I was riding my Grail AL with the FSA Glossamer pro crankset, and the entire crankarm fell off without warning. I went down pretty hard, bruised and scraped myself up pretty badly.
After getting home, I looked it up and found this exact crankset is under a CPSC recall for bonding failure that can cause the arm to separate from the spindle mid-ride… which is exactly what happened.
The problem is, I’m not the original owner. Canyon is direct-to-consumer, so there’s no shop “middleman” to help. I’ve already sent them photos, but I’m wondering:
Has anyone dealt with Canyon or FSA for this recall as a second-hand owner?
Did they replace just the crankset, or the entire bike if it was damaged in a crash?
The bike went down hard and I don’t trust feel safe riding on this frame anymore.
by Vegetable_Corgi8458
3 Comments
Second owner you’re likely SOL. Could try FSA if you need a new crank but I doubt canyon will help you
If you have an REI close to you, they can handle Canyon recalls. I had mine replaced last year. It took a few days but no cost.
FSA should hook you up with a replacement without proof of purchase, but I wouldn’t be as confident w/ the rest of the bike. I’d still give canyon a buzz and see what they say.