DT Swiss recall mega thread

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(General questions/comments don't need to include this)

Country:

Wheel model:

Bike model:

Estimated purchase/delivery date:

Partial serial number (if known):

Have DT Swiss or Canyon contacted you directly?

What is the current progress of your recall/claim?

https://www.dtswiss.com/en/recall

Information from DT Swiss official

Tuesday 29th July 2025

Following the Stop-Use Notice issued on July 12, 2025, and after comprehensive analysis and the development of a structured resolution process, we are now announcing an official product recall. We would like to inform you that DT Swiss is recalling affected wheel models of the ERC, CRC, and HEC series with rim heights of 35 and 45 mm and models of the ARC series with rim heights of 50, 55, and 65 mm. While the initial Stop-Use Notice applied to selected ERC, CRC, and HEC wheels, the recall includes ARC models manufactured at the same facility. Although no product defects have been reported for the ARC series, in-depth quality checks have revealed manufacturing concerns similar to those previously identified in the ERC/CRC/HEC models.

Please note that ARC wheel models in rim heights of 38, 62, 80, and 85 mm are NOT included in the recall. Furthermore, all rims manufactured in DT Swiss`s own facility in Poland are NOT affected by this recall.

Please also inform your family, friends, and acquaintances about this product safety recall!

Affected products

The affected products are bicycle wheels from the following model series delivered from August 1, 2024 onwards:

ARC 1100, 1400, 1600 DICUT 50 / 55 / 65

ARC 1600 SPLINE 50 / 55 / 65

ERC 1100, 1400, 1600 DICUT 35 / 45

ERC 1600 SPLINE 35 / 45

ERC LOG CLASSIC 45

CRC 1100 DICUT 45

CRC 1400, 1600 SPLINE 35 / 45

HEC 1400 SPLINE 45

These products were sold either as parts of a complete bicycle or as individual components via online retailers or specialist shops.

This product safety recall only affects bicycle wheels with carbon fiber composite rims (commonly known as carbon rims) that were manufactured in Vietnam.

Only bicycle wheels with a DT Swiss ID number of 2740000 or higher are potentially affected by this product safety recall!

Not all products with a DT Swiss ID number of 2740000 or higher are necessarily affected by this product safety recall. It is therefore necessary to check the DT Swiss ID number to determine whether your product is subject to the product safety recall.