So I wrote to MAAP’s customer support due to a delay with delivering their order, am I right to believe that their response is auto-generated? The style reminds me a lot of ChatGPT.
If I am right, I don’t know what to think about getting responses from bots rather than real people…
by Lucas77Oz
2 Comments
That’s 100% ChatGPT lmao. Some employees are chilling in Home-Office probably.
It’s probably not ChatGPT – from my experience with their customer service, it appears they use Zendesk. You can set macros up for tickets to respond to inquiries in a particular manner rather than wasting time formulating a response – someone in CS would have set the templates up to be phrased generically.
I’m frankly more bemused that you think Santini and Ale are MAAPs competitors.