I got this bike last August, I’ve had consistent issues with the screw quality and now this…
I first had an issue with the seat post height adjustment screw (using the tools I got with the bike to adjust), the quality was so bad that it lost thread quite quickly, I took it to a canyon service partner and they replaced with a titanium one but said they couldn’t cover it under warranty… Canyon refused.
Any Advice? I’ve got a triathlon in a week, I don’t need to adjust this seat again until then but consider the price I paid for this bike I’m really frustrated right now.
by Grreeennn
3 Comments
Take it to a trusted shop and they will drill it out. I wouldn’t do it yourself. It’s something trusted shops have experience with and if they bodge the job they will be on the hook to make it right.
I highly recommend the Silca ratchet kit to replace this tool.
This tool is very bad, I recommend using a real, much more robust tool, like a torque wrench.
It amazes me that they provide tools like this as a “genius USP” at such bad quality, same with all the screws around these adjustable parts. Had to replace one with a titanium one last week because it was quickly losing thread.