Hi y’all,
I picked up a Grand Canyon 5 on sale as a bday gift to myself and enjoyed it while it lasted. About 6 weeks later the frame cracked right through a weld near the back tire. No crashes, so this seems to me like a manufacturing defect.
Customer service has been dragging their feet. It took a full month and me calling twice to get the ball rolling. The canyon rep said I can likely get a frame replacement, but does this mean I have to pay for assembly or do they send the frame with hardware?
Just wondering if anyone here has had a similar experience and what to expect.
by Key-Health-285
1 Comment
yikes that is a drag. the more I read on this site the more I wish I would have spent a bit more and went to a local bike shop. Seems like lots of poor quality and poor customer service reports. Hope they take care of you on this.