wow that looks like horrible QC, how many steps was this missed — production at subcontractor, inspection at canyon, bike assembly personnel, final control and approval personnel etc. etc., unless this is “in spec” according to their QMS.
I had the same thing! Got on the phone with CS and they offered a frame replacement or partial refund as it did not affect the integrity.
Reasonable_Loquat874 on
I would 100% be returning that.
Rogerdattt007 on
Bent shape, not suppose to be!
No_Mastodon_7896 on
I’d say it is a cosmetic defect. My guess is Canyon will say it does not affect the intended function of the frame in any way, so no warranty is necessary. If this is not an acceptable item, do not ride the bike, not even for 1 minute, and return it. If there is any obvious wear or markings on the bike, Canyon may well refuse to take the return.
Icy-Try-2681 on
I’m starting to think there is a trend in quality in these new aeroads…
waitareyou4real on
Yikes, yeah not enough carbon poured in the mold. Look like you’ll be getting a new frame, hopefully they pay to get it rebuilt too
_Think_Differently on
Shame on Canyon that really should never have left the factory. Sorry for your inconvenience I hope exchange goes smoothly. I saw another one today on here with a top tube similarly deformed.
13 Comments
A warranty case.
wow that looks like horrible QC, how many steps was this missed — production at subcontractor, inspection at canyon, bike assembly personnel, final control and approval personnel etc. etc., unless this is “in spec” according to their QMS.
we just had someone post about another frame defect very recently [https://www.reddit.com/r/CanyonBikes/comments/1k1zdox/dent_in_new_aeroad/](https://www.reddit.com/r/CanyonBikes/comments/1k1zdox/dent_in_new_aeroad/)
Edit: here’s mine for comparison
https://preview.redd.it/hq26idx67tve1.jpeg?width=4284&format=pjpg&auto=webp&s=85600eaabf358d0f3d0ebe1a1046ddb3df8bcf31
Thats a typical Canyon my friend.
I’ve got the same bike and mine doesn’t have that bend in the seat tube. Interesting catch
https://preview.redd.it/bw4kory36tve1.jpeg?width=2268&format=pjpg&auto=webp&s=1b8f6ec9faa3f683d9bd2af94f6554772e232a5d
Canyon Quality
Send it back
I had the same thing! Got on the phone with CS and they offered a frame replacement or partial refund as it did not affect the integrity.
I would 100% be returning that.
Bent shape, not suppose to be!
I’d say it is a cosmetic defect. My guess is Canyon will say it does not affect the intended function of the frame in any way, so no warranty is necessary. If this is not an acceptable item, do not ride the bike, not even for 1 minute, and return it. If there is any obvious wear or markings on the bike, Canyon may well refuse to take the return.
I’m starting to think there is a trend in quality in these new aeroads…
Yikes, yeah not enough carbon poured in the mold. Look like you’ll be getting a new frame, hopefully they pay to get it rebuilt too
Shame on Canyon that really should never have left the factory. Sorry for your inconvenience I hope exchange goes smoothly. I saw another one today on here with a top tube similarly deformed.