Hi all,
I finally got the call and was excited to pick up my bike from my local bike shop yesterday. I even took it out the same afternoon for a ride. After completing my bike ride I noticed gouges around half of the wheel next to the spokes. I know these are mostly cosmetic but are deep. This has killed my enthusiasm. I assume it was someone new who somehow didn’t notice the damage as they were tightening the spokes. I plan on going back and seeing what the owner would propose but also wanted a few other opinions.
I’d like opinions on what would be appropriate compensation. I appreciate small business and was willing to pay for their expertise but this kind of ruined the whole LBS experience so far.
by Odd-Bridge1797
2 Comments
That is unforgivable! There is no way damage like that could happen without the mechanic knowing. I would kick up stink. God knows what king of tool they must be putting on the spokes, because a proper spoke wrench shouldn’t even touch anywhere near there
That’s definitely unacceptable. I can’t imagine how the mechanic wouldn’t notice this happening unless they were watching TV while they worked and weren’t even looking at the rim.
I don’t know what appropriate compensation would be, but it’s hard to think of anything short of replacing the rim that would feel adequate.