On my first big trip with my Tailfin, the "handle" nuts of the of the "Fast Release Dropouts" fell off somewhere along 700 miles of sometimes bumpy gravel. I think they probably should have had threadlocker on them. One of them I also lost the inner spring for. I still have both "pins" and one spring. Everything else I have.
It mostly works because the pressure of the device sort of keeps it all locked in place, but I don't think that I should rely on that long term.
Tailfin sells the whole thing for $40, but I still have the main bits, so that is kind of expensive (IDK though, I bought a Tailfin so maybe I am asking for it). I can't find any smaller unit on their site, like just the pins/springs/nuts as a much cheaper package. If I didn't lose the spring too, then I would just take it to a hardware store and find some nut with the right threading, but I think I need the spring too. Any ideas besides trying to cannibalize ballpoint pens?
by hdhdhdhdffff
3 Comments
Email them and explain what happened. You might get it on warranty. They are pretty good with warrantying stuff. One benefit of higher prices, I guess.
They warrantied my top tube bag when the flip lid fell off after 9 months and basically overnighted it.
Have you tried emailing them? It really should be your first instinct.
They are legit a great customer service company.
This is warranty replacement, I had the same happen on a third trip. They confirmed and sent a free replacement immediately.
For everyone else, thaT was in June or July, so if you bought recently you should be fine, if not then double check if you are affected.