The sole doesn’t appear to have any issues beyond user wear and tear. Boa dials can easily fail from excessive wear and tear. Overall, I see nothing that the shoe maker is liable for.
Edit: not sure if there are identical cracks in the toe or just existing marks? If the sole has failed, we still have no context or information on how the manufacturer actually addressed that issue. Otherwise, it still could be the result of excessive wear.
Late_Anywhere6018 on
sorry, this was a cross post and apparently the text didn’t post with the images. Yes BOA dials can die, but if they do they’ll send you out replacements free of charge. I could only find a match for these closures on Alibaba…
Original Post:
This is a pair of **Luck Custom Galaxy MTB Shoes**. I chose these because I have **very wide feet**, and they offer fully custom sizing. The ordering process was smooth, and the shoes were made and delivered promptly. I purchased them in **March 2024**, and according to **Strava**, they’ve done about **1,500 km**. The fit is excellent—especially considering I ordered **different lengths for each shoe**, the **widest last they make**, and an extra **5mm in volume**.
But here’s why I’d **never buy them again**—and why they’re now just my backup shoes:
# 1) The sole is too soft and wears out too fast.
For a **€249** pair of MTB shoes, the rubber sole is **ridiculously soft**. The wear is excessive for something that’s barely a year old. I have a cheap pair of **Gaerne MTB shoes** that have been absolutely flogged for **3+ years**, and they still look better than these.
# 2) The closures are absolute garbage.
And this is the real deal-breaker. Luck uses some **cheap ATOP/BOA knockoff** they call an **Italian Rotary Dial**, and **2 out of 4 have already failed**. The first one failed **before 1,000 km**, and I had to swap it from the upper to the lower position just to keep the shoe functional.
**BOA offers a lifetime warranty. ATOP likely has a reasonable one, too.** But Luck? **They think a closure failure in ~6 months is “fair wear and tear.”** (See the WhatsApp conversation with Luck Cycling in the images.) Their “solution”? **Buy two more of these garbage closures.**
Cost to purchase and ship to Australia?
**$64.**
For closures that might last **another 6 months.**
These shoes cost **€249**, yet they stitched in **the cheapest closures they could find—probably from Alibaba.**
There’s **zero chance** I’d ever buy from **Luck Cycling** again. If you’re considering them—**look elsewhere.** The product is subpar, and their post-sales service is even worse.
3 Comments
Those look beat. You had a good run for sure.
Just not going to give any context?
The sole doesn’t appear to have any issues beyond user wear and tear. Boa dials can easily fail from excessive wear and tear. Overall, I see nothing that the shoe maker is liable for.
Edit: not sure if there are identical cracks in the toe or just existing marks? If the sole has failed, we still have no context or information on how the manufacturer actually addressed that issue. Otherwise, it still could be the result of excessive wear.
sorry, this was a cross post and apparently the text didn’t post with the images. Yes BOA dials can die, but if they do they’ll send you out replacements free of charge. I could only find a match for these closures on Alibaba…
Original Post:
This is a pair of **Luck Custom Galaxy MTB Shoes**. I chose these because I have **very wide feet**, and they offer fully custom sizing. The ordering process was smooth, and the shoes were made and delivered promptly. I purchased them in **March 2024**, and according to **Strava**, they’ve done about **1,500 km**. The fit is excellent—especially considering I ordered **different lengths for each shoe**, the **widest last they make**, and an extra **5mm in volume**.
But here’s why I’d **never buy them again**—and why they’re now just my backup shoes:
# 1) The sole is too soft and wears out too fast.
For a **€249** pair of MTB shoes, the rubber sole is **ridiculously soft**. The wear is excessive for something that’s barely a year old. I have a cheap pair of **Gaerne MTB shoes** that have been absolutely flogged for **3+ years**, and they still look better than these.
# 2) The closures are absolute garbage.
And this is the real deal-breaker. Luck uses some **cheap ATOP/BOA knockoff** they call an **Italian Rotary Dial**, and **2 out of 4 have already failed**. The first one failed **before 1,000 km**, and I had to swap it from the upper to the lower position just to keep the shoe functional.
**BOA offers a lifetime warranty. ATOP likely has a reasonable one, too.** But Luck? **They think a closure failure in ~6 months is “fair wear and tear.”** (See the WhatsApp conversation with Luck Cycling in the images.) Their “solution”? **Buy two more of these garbage closures.**
Cost to purchase and ship to Australia?
**$64.**
For closures that might last **another 6 months.**
These shoes cost **€249**, yet they stitched in **the cheapest closures they could find—probably from Alibaba.**
There’s **zero chance** I’d ever buy from **Luck Cycling** again. If you’re considering them—**look elsewhere.** The product is subpar, and their post-sales service is even worse.