Thats how they work. When you just pull the cassette, you are pulling the cassette with the whole freehub off the hub. You need to use a chain whip with the proper cssette tool and undo the cassette nut. Heres a good video https://youtu.be/9KAaP7pbFV0?si=iiI1EMxPoJUmXX8k
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Have a search in this subreddit for “freehub comes off” – plenty of results to get your teeth in.
[https://www.reddit.com/r/bikewrench/search/?q=freehub+comes+off](https://www.reddit.com/r/bikewrench/search/?q=freehub+comes+off)
Thats how they work. When you just pull the cassette, you are pulling the cassette with the whole freehub off the hub. You need to use a chain whip with the proper cssette tool and undo the cassette nut. Heres a good video https://youtu.be/9KAaP7pbFV0?si=iiI1EMxPoJUmXX8k