traintravel#Trainkasafar#Railgarikasafar#homemakerlife#Nottingham#bestvlogger#healthyrecipes#lifestylevlogs#kitchen#abrod#pakistanimominuk #Train operators have launched public and employee consultations, facilitated by Transport Focus and London TravelWatch, on proposed changes to bring station staff closer to customers.
Public consultation now closed.
These proposals are designed to move staff out of ticket offices and onto station platforms and concourses to support better, face-to-face interactions, with the potential to close ticket offices in a number of locations.
New, multi-skilled ‘customer help’ roles – which are already in place at many stations – will mean staff are able to help more customers across a whole range of needs, from buying tickets, to offering travel advice and helping those with accessibility needs.
If accepted, the proposed changes would be phased in gradually. Ticket office facilities will remain open at the busiest stations and interchanges, selling the full range of tickets
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