I sold a crankset from my bike on eBay – absolutely perfect condition and no damage at all. The buyer left positive feedback and then c. 10 days later has requested a return for a ‘damaged or defective item’. They said they installed it on the bike and then it fell off on the first ride and it no longer grips.
To me, this looks like they haven’t torque’ed it down properly and it’s slipped and now the threads are stripped? Do I have any hope of arguing my case with eBay or are they going to force me to accept the return anyway?
kohroku on
welcome to ebay selling, there is no customer support and will always rule with the buyer
you can open a case and if you have an oldish account they might pay the amount back to the buyer through buyer protection
best of luck it is not fun and I stopped selling on ebay because of lack of customer support for sellers
Michael_of_Derry on
It looks like it was not installed far enough onto the axle.
You could buy a left crank and sell again. It won’t be a total loss. Just block that buyer.
If you don’t accept a return it’s possible he will open a case. Likely eBay will decide with the buyer and he may keep the other side of the cranks. He won’t be required to return them.
What model of cranks were they? 6800, R8000 or R8100?
EDIT to add you can see marks on the crank where it’s hit the ground. You can also see the bike. The axle is mostly inside the frame. I think the crank has come off on a ride (due to not being tight enough). He has then installed it by hand without the preload cap (to get home) and destroyed it.
Ulterno on
How much money do you have to burn?
1. If you are a shop, just accept the return and sell it as “damaged” on eBay. And remember not to use it again.
– These companies don’t go with either buyers or sellers, but those with more cunning and power.
2. If you are an individual, appeal and hire a lawyer. Get ready to sue to buyer for fraud and eBay for being an accessory. Depending upon your nationality, you may get your litigation expenses back.
In the end, what’s more important to you, your money or sense of accomplishment? Because you will be losing sleep over it if you end up choosing the wrong one.
___
Also, video proof is important.
When I buy from Amazon, I make unpacking videos, which include breaking the seal.
If you are packing the product yourself, make a video showing the object’s angles before you pack it. And make sure the packing of the object is in the same cut.
tbl_help on
IF the threads/splines were that worn when the buyer received the item, they accepted it, installed it, and used it. This obviously isn’t the case. The buyer is not competent to install cranks. Occam’s razor.
username-256 on
Contrary to several other comments, eBay does not always side with the buyer. I sell a fair bit on eBay.
But you do need to argue your case well. I think it’s important that the buyer gave good initial feedback, then changed their story later. Include that part. Also include any evidence of post sale damage.
If you can, check the buyers previous feedback. Have they done such before?
Good luck.
Hardtailenthusiast on
How hard can it be to argue “if it was installed correctly it would not have fallen off. If the buyer is incapable of installing it correctly they should have taken it to a professional workshop”
mr_monkey_chunks on
Obviously impossible to say for sure from these pictures, but I’d wager old mate has mixed up their BB setup and either fitted the wrong width BB, or included a spacer or two they shouldn’t have.
Probably think they did fine and torqued the preload and pinch bolts up ok, but were doomed from the start.
Budget_Estate3660 on
Get him to send a picture of the whole crank arm… i bet there is an impact further down where he has maybe cropped the photo (on purpose)
9 Comments
I sold a crankset from my bike on eBay – absolutely perfect condition and no damage at all. The buyer left positive feedback and then c. 10 days later has requested a return for a ‘damaged or defective item’. They said they installed it on the bike and then it fell off on the first ride and it no longer grips.
To me, this looks like they haven’t torque’ed it down properly and it’s slipped and now the threads are stripped? Do I have any hope of arguing my case with eBay or are they going to force me to accept the return anyway?
welcome to ebay selling, there is no customer support and will always rule with the buyer
you can open a case and if you have an oldish account they might pay the amount back to the buyer through buyer protection
best of luck it is not fun and I stopped selling on ebay because of lack of customer support for sellers
It looks like it was not installed far enough onto the axle.
You could buy a left crank and sell again. It won’t be a total loss. Just block that buyer.
If you don’t accept a return it’s possible he will open a case. Likely eBay will decide with the buyer and he may keep the other side of the cranks. He won’t be required to return them.
What model of cranks were they? 6800, R8000 or R8100?
EDIT to add you can see marks on the crank where it’s hit the ground. You can also see the bike. The axle is mostly inside the frame. I think the crank has come off on a ride (due to not being tight enough). He has then installed it by hand without the preload cap (to get home) and destroyed it.
How much money do you have to burn?
1. If you are a shop, just accept the return and sell it as “damaged” on eBay. And remember not to use it again.
– These companies don’t go with either buyers or sellers, but those with more cunning and power.
2. If you are an individual, appeal and hire a lawyer. Get ready to sue to buyer for fraud and eBay for being an accessory. Depending upon your nationality, you may get your litigation expenses back.
In the end, what’s more important to you, your money or sense of accomplishment? Because you will be losing sleep over it if you end up choosing the wrong one.
___
Also, video proof is important.
When I buy from Amazon, I make unpacking videos, which include breaking the seal.
If you are packing the product yourself, make a video showing the object’s angles before you pack it. And make sure the packing of the object is in the same cut.
IF the threads/splines were that worn when the buyer received the item, they accepted it, installed it, and used it. This obviously isn’t the case. The buyer is not competent to install cranks. Occam’s razor.
Contrary to several other comments, eBay does not always side with the buyer. I sell a fair bit on eBay.
But you do need to argue your case well. I think it’s important that the buyer gave good initial feedback, then changed their story later. Include that part. Also include any evidence of post sale damage.
If you can, check the buyers previous feedback. Have they done such before?
Good luck.
How hard can it be to argue “if it was installed correctly it would not have fallen off. If the buyer is incapable of installing it correctly they should have taken it to a professional workshop”
Obviously impossible to say for sure from these pictures, but I’d wager old mate has mixed up their BB setup and either fitted the wrong width BB, or included a spacer or two they shouldn’t have.
Probably think they did fine and torqued the preload and pinch bolts up ok, but were doomed from the start.
Get him to send a picture of the whole crank arm… i bet there is an impact further down where he has maybe cropped the photo (on purpose)