Just wanted to share this in case anyone else runs into the same issue. The pictures of the bikes on Canyon's website don’t match the product you actually receive in the US (and possibly other regions).
I really like the bike overall, but this discrepancy left a bad taste in my mouth. Here’s the email exchange I had with Canyon’s customer support:
EMAIL TO CANYON:
Dear Canyon Customer Support Team,
I hope this message finds you well. I am reaching out regarding an issue with the Canyon Grizl bike I purchased.
When I placed my order, I specifically selected the Grizl AL normal frame option. However, after owning the bike, another experienced biker pointed out that the frame I received appears to be a RAW frame. This frame does not have the weld marks sanded down, which differs from what I had expected and ordered. Others have since confirmed this as well and you can see the welds in the attached picture.
I reviewed my original order details to confirm that I had ordered the normal frame option. This discrepancy has only recently come to my attention, but it impacts my satisfaction with the purchase as other riders continue to ask me about it.
I would like to work with you to resolve this issue and ensure that my order is corrected. Please let me know the next steps I should take or any additional information or documentation you need from me to address this situation.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
RESPONSE FROM CANYON:
Hi XX,
Thank you for your email and your concerns. The bike you received is correct. Our frames available in the US will all have slightly visible welds as your bike has. The pictures you have provided is how all our US bikes will appear.
We (United States) and Germany, use two different factories for our aluminum frames. Unfortunately, the stock photos on all Canyon websites, are photos from Germany (which their manufacturing, produces very little welds).
The bikes that will be sent to all US customers, will have more visible welds than if you were to purchase from the other countries that Canyon distributes to, where they are sourced from the German aluminum manufacturing companies.
Kind regards,
by killtherobot
10 Comments
I can’t comprehend that any company that takes itself seriously, can sell products with such “sloppy” welding and feel good about it.
So, the photos on US site to represent the product in reality are false? That’s bad. Like really bad.
I have a few pictures of my Grizl 7 AL on my profile. Mine feels like it looks similar, although lighting/matrixing looks rough in your photos and it is hard to tell. Feel free to look and compare, I’ve run into no issues with mine so far (and didn’t mind the look).
Edit: actually that front weld is…something. I’m sorry 🙁
Looks like it was welded by a drunk visually impaired 4 year old. Can see why you’d be raging at that.
Well. Use the search function. It’s a well known issue on the US website. It’s going on since the launch of the latest endurace al. The rest of the world gets clean welds and the visible welds are only on RAW models (that are cheaper)
The question to Canyon is: why tf are you still working with this sloppy supplier? Can’t you train your US workforce and teach then how to properly weld, like Europeans do?
Someone else had the same issue. Canyon replaced the bike. I’m on the run now and can’t give you details which could help you find that post.
Well known issue for US customers buying aluminum frames. Same thing with my endurace AL. I contacted support and they said they knew of the issue. Offered me 100 bucks off.
In hindsight I wish I returned the bike for false advertising.
I have a al grizl and it has the welds. Whatever I think it looks cool and makes it look rough around the edge. the way it should look
“Slightly visible welds” 🤔
I would call that more than slightly visible.
The best looking welds on an aluminum frame are Trek Emondas in my opinion.