I ordered a Pinarello X5 recently and was excited to find a frame that would fit and was a nice color. The shop putting it together just sent this picture of a paint blemish on the new bike. They offered a $75 refund, which seems pretty low to me. To make things worse, they said the bike accidentally came with a smaller stem (80mm) but I can buy a 90mm for $100. So essentially I’d be paying $25 more to get the bike with a paint issue. They haven’t shipped the bike yet, so I assume I could still get a refund. I haven’t ever bought a new bike like this so I’m not sure if this is just to be expected or if I’m getting suckered. Should I look elsewhere, ask for a bigger discount, or just be happy and have them ship it out?
Picture below, sorry, I’m not sure how to get it to show up within the post.
by somekindafuzz
2 Comments
Paint issue is meh to me. You can barely see that from what I can tell? The fact they pointed it out is a great sign of an honest shop trying to make you happy.
Smaller stem is a weirder issue. They’re missing a part? Figure it out…
Tell them you accidentally found a better match. Paint isn’t an issue but they shouldn’t charge you to fix the stem issue IMO.