For some of you, this topic was quite interesting, so I wanted to give you a quick update.
I took the frame to the dealer where I bought the bike and immediately got into an argument with the workshop manager.
Of course, he tried to blame it on a clamping damage.
He claimed they had an employee in the shop with a master craftsman title in carbon, who would have recognized something like that instantly. (This profession does not exist here in Germany, so that was obviously a complete lie).
I left the bike there, and there was no handover protocol whatsoever, which was absolutely unprofessional.
Shortly after, I received an email asking me to send the Garmin telemetry data from the ride when it happened, and then I heard nothing for seven days.
In the meantime, the bike was supposedly going to Trek for X-raying/examination.
Today, an email arrived stating that the bike is in final assembly with a new frame and is about to be delivered to me.
Naturally, I was happy and thought: "Hey, great, that was fast." But the joy was very short-lived because then came the news that the replacement frame is also damaged.
It is supposedly just a small "scratch"… this is completely unprofessional and absolutely unacceptable for a brand-new bike.
To me, it looks like it tipped over during assembly.
According to Trek, Project One bikes are completely handmade and hand-painted, plus specially inspected.
At least that is how Trek advertises them on their website.
Oh well… I had also agreed with the shop that it could be a different color just so I could get the bike back quickly, but with the scratch, it is a no-go.
I now have two weeks left until the 24-hour race at the Nürburgring, and the bike needs to be ready for action by then. I am curious to see how the dealer handles this now and how long another replacement frame will take.
At least I'm glad that there actually was damage to the carbon that wasn't caused by me – Even if it looked that way to some of you here
Origninal Post: https://www.reddit.com/r/TrekBikes/comments/1uj1bm3/comment/ovhlw3s/?screen_view_count=2
by Revolutionary-Look40
3 Comments
What a wall of text that said a whole lot of nothing.
So was the frame cracked or scratched?
Fyi: This is not a project one color/frame. Both your original bike and this one were standard colors. If you take an individual color then it gets hand-painted in the US etc.
I personally couldn’t care less about a little scuff on my bike. After all its a bike and for me the main purpose is to ride it. It will get scuffs and dinks anyways and is definitely depreciating in value so who gives a fuck. But you do you.