I took this video as soon as I picked my bike up from getting a 200 hour service done on my fork and shock.
First strike was being quoted 2 weeks and it taking 8 weeks with zero communication without me reaching out every week. I heard “it’ll be done Tuesday” 4 weeks in a row.
I finally got my bike back and hopped on for a couple hops around the neighborhood to see how it’s working. Set the pressure’s and clicks, then went off. Noticed instantly that it wasn’t locking out. Flipped the switch around a few times and still functions the same between lockout and fully open. Back it goes tomorrow. Part of me doesn’t want to even drop it off with them again.
Anyone ever had this issue? The lockout functioned perfectly fine before I took it in.
Fresh rebuild, lockout isn’t working.
byu/MNmostlynice inbikewrench
by MNmostlynice
8 Comments
Sounds like you need a new shop
They made you leave the shock there for 8 weeks?
Why not just book a time on the schedule and keep riding it until then?
Not all lockouts are actually lockouts. A lot of them just make it slightly stiffer. But if yours was actually a lockout before you had it serviced, and not anymore, then you have an issue.
If I were in your shoes, I’d raise hell with the shop. Try to get them to send the shock to sram for a factory rebuild and have the shop foot the bill because they messed it up. Or at the very least the shop should preform another damper service in house with a vastly expedited turnaround time. For free obviously.
This is all assuming that the lockout used to work better and now it doesn’t. Again lots of lockouts aren’t true lockouts and are more “pedal switches” that can be hard to tell if they work even on a brand new shock.
I would be taken aback simply because they failed to record your pressures and clicks and return the suspension to your settings after the service was complete. Any bike shop who calls themselves detailed should do that.
Sounds like you have a shitty shop. With my local guy, you book time slot on his website, drop if off in the morning, pick it up in the afternoon, and it’s all done. Or you can drop it off at any bike shop in town the day before and it will find its way to him. It’s like magic.
Yea somethings not right.
Did they do a full rebuild or just a seal service?
When you turn the rebound dial all the way stiff (turtle/+) does the rebound work?
I’d let all the air out, hook up your shock pump, air up to about 50psi, cycle it, do it again up to 100psi, cycle again, and then set to your desired psi to achieve 30% sag. See if that helps. Sounds to me that they just didn’t cycle it after the service.
All the shop drama aside (which sucks and I agree, you should be upset) it may be helpful to cycle the shock several times to try to get oil flowing through the damper.
The lockout is basically just closing a channel through which oil travels in the damper. It will never be a “full” lockout but should stiffen up the shock more than what it appears to be doing in the video.
If there is too much air in the damper the lockout will struggle to function. Cycling the shock post service to get the lockout working is pretty normal — either the shop didn’t do this, or they messed up the damper bleed and there’s too much air in there and it will need to come apart again.
Some lockout switches use a preloaded spring. When removing the remote cable it can be easy to release the spring under the switch. When it is hooked back up the spring isn’t putting enough tension on the switch. The switch needs to be removed, the spring twisted to the correct preload and locked in place.