I was riding today when I was climbing up a hill, the chain slipped whilst I was putting a fair amount of force, the chain then got wedged in between the crankset and the bb shell and I’m pretty sure cracked the frame or at least the paint. What are my options now?
by 1nf3rn0_123
9 Comments
Setup your derailleur and install a chain catcher. The case is NOT covered.
Good news: most likely your frame is not damaged but you need to inspect it very carefully
Just remove the crank and then remove the chain. This is not a warranty case – this is a setup issue on your side. I guess limit screws where not set correctly
Impossible to assess with these pictures. Crank area in general has the most material of any place on the bike so it is least likely to be actually damaged. Get off the crank, remove the chain (you anyway need to replace it). Post new pictures. Overall, this is not covered by warranty as it is not completely avoidable on a 2by bike
Why would it be covered in warranty?
It looks like the protective metal plate is just bent. Canyon sell replacements.
No chance
Chill dude, it looks like a paint chip. Remove the cranks to check.
if the chain slipped as in went over the tooth of the cog/chainring then you drive train is worn.
Wait. Is this aluminum?