Ever since I started cycling I hated going to the bike shop for minor adjustments, so I started learning working on my bike myself. I started working more and more on my friends bikes as well and always wanted to build up a bike from scratch by myself. So late 2024/early 2025 I’ve started collecting parts for a SRAM Force D2 groupset, wheels and other parts by waiting for deals and checking out second hand websites. In March 2025 I’ve decided to buy a Standert Kreissäge RS (See Ya Silver) and built up the frame.
The bike itself was great. I had no issues with the fact that it’s an aluminium bike (great roads in the Netherlands do help though) and the bike felt quick and responsive. Until I found out that the frame had snapped at the rear dropout (this was in mid november). So I’ve contacted their customer service and after a week I’ve got the response that the frame ‘might’ be replaced under warranty. After around two weeks of more mailing I’ve finally received a shipping label, but I had to remove everything from the frame again and had to fix my own box to ship the frame in. The frame got to Standert in two days and after multiple mails from me, checking in about the status of the frame, I’ve received a mail after more than a week that the frame would be replaced under warranty.
Standert told me that the frame I had was no longer available and I had to pick the purple team edition, which I didn’t like. There was no chance in getting my money back and they would not let me pick any of the new Kreissäge models. I’ve opted that I would pay for the price difference (price of the new model was €50 higher) and they finally agreed. I did however had to pay €250, because the old model was on sale (even though there were no other colors of the old model available that I liked). After several mails again and explaining that I had to make costs as well (new bartape, fixing a shipping box and having to build up the bike again) I got the price down to €125. I chose the Blue Kool 8 frame and was told I had to wait for several weeks as the frame wasn’t available at the time. This was late january already.
Mid march I finally received an update again (almost four months since I first found the frame defect) and was told that the frame wasn’t coming back again and I had to wait more than a few months for new models to drop. There still was a new Team Edition frame available, so I decided to just go for that one and they even made me pay for shipping (total including the price difference got down to €191).
I’ve finally received the new frame and the bike is built up again. They did not include the bottom bracket bearings, so I had to pay for one out of my own pocket again (because they’ve changed their BB to a T47 one with internal bearings). Total time from first noticing the crack until getting to ride the bike again has been over four months. I was in a luxury position as I do have another road bike, but this just seems ridiculous to me. So long story short, don’t buy a Standert 🙂
TLDR: Standert Kreissäge RS frame broke down on me. The frame got replaced but I had to sent 30+ mails, made €250 in costs extra and wait for over four months to receive a new frame.
by NoMatterWattCycling
7 Comments
I’ve heard worse. What are they going to do, magic up a frame in a colour you like?
It is entirely unreasonable to be up-charged for a replacement on a warranty defect simply because the only model they have available is a special color. It’s bad customer service and cracking at the dropout like that is a sign of a poor welding job, all the more concerning for a frame at this price point.
Hmmmm, I understand your pain. I just feel like you can consider yourself lucky that they showed that goodwill at all.
Bigger companies probably would have said “this is our warranty policy, take it or leave it”. I can’t image Specialized, Giant, Cube or other big brands would entertain a month-long e-mail exchange, haggling over 250€ with a customer.
The level of customer service for a €2000 frame is abysmal.
My Fairlight developed a crack in the chain stay after a year, and they replaced the frame with the current model and offered £250 to pay for a mechanic to rebuild bike and didn’t charge for shipping.
Thank you for sharing. Sounds like bad quality workmanship accompanied by poor customer service. I also believe charging you for mailing you back a replacement under warranty is illegal. Shame on them and their whole PR team now likely downvoting your post.
Did you buy the Standert frame used, from a dealer, or from Standert?
Standert’s behavior here is completely unacceptable, especially as they position themselves as sort of a premium brand. You might have gotten a better response if you had posted this earlier and sent them the link along with one of your messages.
Those frames are not cheap at all for Chinese aluminum. Nothing wrong at all with made in China but there is a huge margin here for the “Designed in Berlin” part. The least they could do is offer Designed in Berlin customer service.
This was a manufacturing defect that could have led to severe injury.