Hello everyone in the English-speaking world, I registered on Reddit yesterday (China time) just to ask if anyone has encountered this situation. Last night, my Decathlon RC500, which I use for commuting around school, had its frame break while I was riding it. I fell immediately, spraining my elbows and toes. Luckily, I wasn't on the road and there wasn't a serious accident. The wheels, chain, and everything else are fine; it's the frame that's broken. I'm wondering if anyone who rides a Decathlon has had a similar experience? In China, I suspect there's some censorship involved, whether by the government or the company. I haven't seen any detailed information or guides on what to do in this situation on the Chinese video platforms I use, so I'm asking for your help. If anyone has experienced a Decathlon bike breaking like mine, I'd like to know how you handled it. I'm mainly asking about dealing with the after-sales service issues and their so-called "lifetime" warranty. The warranty includes a "non-human-caused" condition, which leaves a lot of room for interpretation for the company. I need your experiences. by Google Translate
by chenming000333
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That looks like a pretty clear cut manufacturing defect. Think if they’re not careful when welding the frame you can mess with the heat treatment of the metal in that area. I don’t imagine you’ll have an issue getting a replacement, they may want the frame returned for inspection to make sure it’s not a more widespread issue.
Further compensation/goodwill I’m not sure on, possibly depends on different legal frameworks. But if I was the company I’d be worried about the possibility of being sued if this resulted in any more serious injury.
I hope you can get it replaced with the warranty. That is a very unfortunate situation, I hope you are not injured.
I have two Decathlon Riverside 500’s both of which physically in China. Their frames are all fine, but some production runs of these Decathlons in mainland China must’ve been sketchy, as one of the two bikes had shipped with a sketchy Shunan off-brand chain that broke while riding (fortunately only the outer end so I was able to just about ride home) and the other had a sketchy off-brand grip shifter that was replaced by a Chinese Ltwoo one. And I know for sure the first bike was bought through official Decathlon store.
As for a broken frame, that’s for sure a manufacturing defect.