This happened on my tent while on a bike trip. I am laying there one morning ruminating about the tent door not staying zipped and remembered the small needle-nose pliers in my tools. I did as in the video – *very* gently squeeze the sides of the slider, then try to zip. It works!
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Email Ortlieb 🙂 They have been helpful for me in the past.
[Ortlieb has a repair service](https://de.ortlieb.com/pages/repair?pb=0&va-red=MjE5NTI6MzI0OTA)
Ortleb has a 5 year warranty on their bags – so just take it to an Ortleb dealer and they’ll take care of you.
Try pliers:
https://youtu.be/vMojCMcQfQU
This happened on my tent while on a bike trip. I am laying there one morning ruminating about the tent door not staying zipped and remembered the small needle-nose pliers in my tools. I did as in the video – *very* gently squeeze the sides of the slider, then try to zip. It works!