First things first I love my canyon bikes and I wouldn’t change them, but I’ve ordered a grizl 7 1by for my neighbor and it arrived today. Had to allign the stem, preload the headset bearings, allign the STI’s, bleed the brakes, align the calipers, truing the disc’s, torque the crank, adjust gears, notice that they’ve installed a 10 speed spacer behind an 11 speed cassette (AGAIN), remove it and adjust the gears again… I would order it again because the value is still great but customers without the knowledge and tools ride those bikes and it could be dangerous (especially the spacer behind the cassette, the threads of the Lockring were already slightly damaged and I had to take a new one).
by hundegeraet
4 Comments
I can confirm this. The front derailleur on my Endurace was mounted too high. The end positions were both too far away from the chain. The rear derailleur was also incorrectly adjusted. An inexperienced biker would have immediately had chain drops inwards and outwards.
Yeah you definitely deal with some BS from Canyon IME but when the bikes are half the price of their competitors, what are you gonna do?
Can buy a full Park Tool toolset and a nice stand and still have plenty of room leftover in the gap in price between, for instance, the Endurace CF SLX 8 with Ultegra Di2 and the new Defy Advanced Pro with Ultegra Di2. Those are the two bikes I went back and forth on and you can guess which I bought.
Your neighbor is lucky. Canyon is not for everyone, and the lower priced actually attract the wrong customers; the oned that need bike shop hand holding. Although, I can’t say I’ve ever heard of that many problems on any other bike. Was it a return sold at a discount!
In US prices are coming down from traditional “big name” brands like Trek and Cannondale. Also there are a lot of discounts at the moment. Canyon promises to deliver a bike ready to ride after minimum assembly effort.
The way you describe it, they could send everything in small boxes and avoid any issues during delivery and consumers could go directly to a bike shop for assembly. BTW Canyon US has huge support issues lately and would not recommend!