Ordered these from CompetitiveCyclist (Backcountry) who I have had no issues with previously , but cmon, FOUR BROKEN BOAs?? Two on each shoe. Box is in perfect condition. I’ve used BOAs for 10+ years and assumed they were bulletproof at this point.
CC is offering to replace them, once I ship them back, but they don’t have the same color anymore. Any recs? Anyone dealt with something similar?
Half a mind just to use the BOA warranty, but I’m still just very confused and don’t want a different color – or to wait for the return process.
by SnooTangerines5902
8 Comments
In my opinion, just do the BOA warranty. It’s really easy and they send out free. I’ve done it several times for my S Works shoes.
Why they broke? Not sure, maybe some kind of drastic temperature change. Seems very unique.
Is it because you tried to turn them the wrong way?
Boa offers lifetime warranty on all their products. Reach out to get a free replacement
Probably a previous return and no one really checked and put back into inventory.
Do the shoes look used? The dials seem to have a bit of dirt/grease etc on them. I’d not risk keeping them, return them for a new pair.
Ummm are you using them correctly?
I’ve rarely seen a broken boa. And that’s after selling hundreds/thousands of boa shoes.
If all 4 are bad, it’s likely some batch issue and I would contact boa.
Looks like someone bought them for the dials then returned them. And then no one bothered to look at them closely.
New lake, old inventory probs