Hello All, I wanted to open a discussion and see other Trek owners experience on the reliability, and mechanical longevity of their bikes. This is my 2022 Madone SL6. I absolutely love everything about this bike. Its aggressive, but still road friendly. Zone2 rides are impossible, as this bike makes you feel superhuman. But, just recently, the right side shifter for the 11-speed gear casette stopped responding/engaging shifts. I had this issue before, but the shop made a quick adjustment and seemed to work fine. Most recently though, my local Trek shop quoted almost $500 to replace it. (Its important for me to mention; my local Trek shop is awesome, and everyone in there treats me well, so no fault to them.) Unfortunately, the bike is 2 months outside of its warranty (Purchased 08/2023). I called Trek warranty #, and ultimately was able to save 20% on the repair, bringing it just under $400. Theres two ways to look at this.

  1. Its a high performance, lightweight, racing bike. You wouldnt buy a Ferrari and expect it to be as reliable as a Toyota. The tolerances are tight, components are extremely precise, and thats the price to pay when you are shaving grams and using complex, high performance mechanisms.

  2. On the other hand, its a $5k+ (new) Bike with under 3,000 miles on it. Only been in one race, stored indoors, serviced as needed, cleaned weekly, etc. I ride fast, but im not cranking watts, and definitely not banging gears under full power output. I ride for fun mostly. For that price paid plus care given, you would expect it be a quality product that wouldnt have a near $500 mechanical failure in such a short time.

Ultimately, I will most likely move forward with the repair, and I understand cycling is a pay to play hobby. But man, its a tough pill to swallow. Now ill be paranoid about the other shifting breaking at some point! What do you guys think?

by EmpatheticAnon

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2 Comments

  1. GreenAcanthisitta820 on

    The issue isn’t a question of trek’s reliability and longevity necessarily but shimanos really

  2. Gangrapechickens on

    It’s a Di2 bike (at least appears to be?) The shifter itself is probably $300 plus labor to replace? Hard to say but 3k miles does not seem like far but also these things can break. Even under warranty that wouldn’t have counted as a warranty issue but I digress.

    The thing I stomach is expensive bike expensive repairs. I ride SRAM red and had a crash and to replace my carbon bar/stem and the right lever ended up being like $1300

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