So a while back in September I posted about my Specialized diverge frame break. Asides from learning a lot about bike welding you all clued me in to take it to the shop.
Shout out to Landry's in Brookline, MA for their amazing service. They filed a warranty claim, notified me when the replacement came in, and assembled the bike with my updated equipment and slapped on new fenders.
I never would have thought that would have been a possibility. A VERY heartfelt hug of gratitude to all of you for your help.
by lost_in_the_ethernet
8 Comments
Aww man i love a happy ending. Congrats!
Landry’s is the best!!
Man I didn’t see the original post. But your gratitude is stellar.
Respect ✊
Excellent news!! I bought my Fuji from Landry’s online and they shipped it to me. Glad they got it replaced.
I broke an early S Works Cyclocross frame and their customer service was awesome back then as well
I had a similar experience with an older Specialized Sirrus. cracked head tube and Specialized gave me a whole new bike.
Awesome, happy riding.
This is precisely why it’s a good idea to buy recognized industry brands from reputable shops. Direct to consumer bikes are great until something goes wrong and you need support. I’m so glad you got it sorted!