I’m a big fan of Lake shoes, they just fit my feet so perfectly. I have a few pairs for different purposes and kept these CX331 for racing and special events only. They’re about 6-7 years old but haven’t been ridden as lot.
Recently I took them out to ride and realized the Boa assembly had come off. I contacted Lake shoes and they say that this older Boa assembly is no longer supported by them. I asked them but they didn’t reply to if these are fixable or not. I thought Boa assemblies came with lifetime warranty. Or perhaps that was just a sales gimmick at the time.
Is there a way to fix these? They’re quite expensive and I really love these as they fit so awesome after they heat moulded to the shape of my feet.
by mythisme
12 Comments
It was indeed a sales gimmick, and you got had. It was “lifetime” for as long as they produced those….
Have you tried contacting Boa directly? They may be able to help you out.
The problem with Boa’s lifetime warranty is that it doesn’t cover the part that is directly fastened to the shoe if it becomes detached, so basically only dials and laces. They might send you a whole new one, but you’d still have to find someone to reattach it to the shoe. Maybe a cobbler if any exist anymore.
It looks like the shoe that has failed, not the boa.
get them to a dealer and have them send them to lake for repair. had the same thing happen to my 6 year old lake shoes and lake fixed it free of charge. i only had to cover postage.
Lake is a great company contact them and they will send you in the right direction if not, take care of it themselves. 5 to 7 years means it’s more than likely out of any kind of warranty. But if the shoes are great besides this issue, it’ll be worth it as opposed to showing out three or $400 for a new pair. I am on my third pair of lakes and I wouldn’t use any other brand shoe at this point.
Take them to a cobbler
I have rebuilt a Lake boa (ratchet failed), I believe Lake sent me a free rebuild kit (it’s small work but not difficult) however you can almost certainly find this from other sources. After rebuild, 100% functional.
Less confident in this one because it’s ripped off the shoe.
Easiest way is to find a donor shoe to cut one out of. The park that broke is what’s sewed to the shoe. I’ve never seen them sell those but you could remove one from a other show and then take it to a tenacious show repair place
Same thing happened to my Lakes after about ten years. I figured that was a reasonable amount of use to get out of any shoe, especially considering how often I used them.
That’s crazy, I have the same model of lakes that failed in the same way a few years ago. They had me send the shoes to some weird Chicago address for repair. During the process they called me because they didn’t have a perfect match for the boa piece, but it didn’t really matter to me. They ended up replacing both boas so they wouldn’t look funny. They’ve been solid ever since.
If you love the shoes, I bet you could find a local cobbler to repair them.
People swear by boas until they use them and they fail catastrophically like this… the mechanism is under warranty but the housing attachment to the shoe itself is not