Anyone actually gotten support from Swytch? Motor wheel failure, no response from company

I ride a Brompton “C” Line with a Swytch system and, while I love the idea of the product, the reality has been rough.

Here’s the situation:
• My motor wheel started making a ton of noise.
• I tried to go through Swytch support but just ended up in endless loops with their AI bot. It promised someone would contact me about a replacement part—never happened.
• I asked around on Facebook, Instagram, and other user groups, and the overwhelming response was basically, “good luck, they don’t answer.”
• I even called shops listed on Swytch’s own site. Multiple mechanics confirmed the same thing: Swytch has a reputation for being unresponsive. Some even asked how they’re allowed to sell a product without backing it up.

The advice I’ve gotten so far ranges from “don’t ride it, it could seize up and you’ll crash,” to “just ignore the noise,” to “throw it away.” None of those feel like responsible answers.

So now I’m here:
• Has anyone actually gotten through to Swytch and gotten a real response?
• Any suggestions for diagnosing or repairing the motor wheel issue without waiting on their support team?
• Or are we all just stuck with expensive paperweights when something goes wrong?

I really want to keep using this system, but unless I can figure out how to repair it (or at least diagnose the problem properly), I’m at the point of ripping it off the bike.

Curious to hear if anyone’s cracked the code on getting Swytch to respond—or if you’ve found a reliable workaround for repairs.