Was excited for my new Canyon Aerod CF SLX 8 Di2 in Red, yesterday September 2. Everything looked great until I inspected the seatpost area. There’s a noticeable chip on the top portion of the seat tube.
I've been researching ways to potentially DIY the issue if that's the direction I need to go in and identified a few ways that might work. I've also gotten into contact with a local carbon repair specialist that said he doesn’t think it is structural but would need to look at it in person. I submitted my photos by email as requested yesterday (September 2). I reached out to Canyon (support chat) today to ask about touch-up paint. The Rapid Ruby does not appear on their site as a kit. The agent said they will look into it. I did get confirmation from the agent that they received my pictures and that they will be escalating my case to "high priority" and should hear in 2-4 business days.
As a side note, when I bought the bike it was $300 off and then a week later went to $600 off. Canyon was also very responsive and credited me the additional $300.
Keep or return?
by cr703lp
2 Comments
I’d use touch up paint on it if Canyon would give me yet another $300 back. Otherwise, return.
I think that would depend on where you live and if you have a spare bike to ride in the meantime. Personally, living in NA I’d probably keep the bike (if the structure is indeed undamaged) and just look into repairing the chip, but if you live in Europe and can easily return, then I’d return it.