Hey folks—looking for some honest input from the community.

I recently bought a new Turbo Levo 4 Comp, which I absolutely love riding. The performance and feel have been amazing… but I’ve had a string of issues since day one that all seem to trace back to poor setup or rushed work from the shop I bought it from.

I’m in sales myself, so I tried to be an easy customer—spent 30 minutes in the shop, didn’t haggle, and trusted the pros to get it right. The shop staff has been friendly and apologetic, but after spending **$9,300 after tax**, it’s been a frustrating experience.

Timeline of what’s happened:

7/11 – Took delivery:
I asked them to confirm suspension was set for my weight. They told me it was dialed: 180psi rear shock, 85psi front, 23psi front tire / 25psi rear, and to leave rebound/compression alone.
That same day, I lowered the dropper post so my wife could test it, and dropper wouldn’t raise to full height afterward.

7/12 – Returned to shop:
They “fixed” the post, but when I got home, the dropper wouldn’t support any weight—it slowly sank to the lowest position. Took it back again. They disassembled and adjusted it, then told me the stock 200mm dropper was too long and offered to order a shorter one. I suggested 170mm; they recommended 150mm based on a visual fit. I also asked them to order a 36T front chainring.

7/13 – First ride:
Bike felt great, but the saddle wasn’t tightened—it was sliding forward/back and twisting. I tightened it myself and moved on.

7/13–7/18 – Riding regularly:
I kept riding, but had constant pedal/crank strikes and a chattery front end I couldn’t pinpoint.

7/18 – Shop picks up bike:
They installed a Tellis V2 150mm dropper and replaced the 34T with a 36T chainring. They also said I needed a new chain, so I paid $170 for the new parts. Did a quick parking lot ride to check saddle height and took the bike home.

7/19 – Front brake lever rotated mid-ride:
I grabbed the front brake while leaving my neighborhood and the entire lever rotated downward. I assume they didn’t properly tighten the clamp after installing the new dropper lever. I fixed it myself and kept riding, still having frequent rock strikes.

7/21 – Rock strike injury & found that suspension was setup for 120lb rider vs. 200lb:
I slammed my pinky toe into a rock, and finally got fed up. I checked Specialized’s suspension calculator, which showed that for my ~200lb weight, the suspension settings were 90psi less than they should be:

• Rear shock: 260psi (mine was at 171psi)
• Front shock: 87psi
• Tires: 30–35psi front & rear

I adjusted everything to spec—and boom—pedal strikes stopped immediately.

7/22–7/28 – Much better ride, but still concerns:
No more strikes, but there’s still chatter in the front end, and shifting feels less crisp than when new. Chain came off mid-ride. When putting it back on, I noticed the front chainring is very wobbly—assuming under-torqued when installed last week. Video of wobbly chainring

Also noticed the front axle bolt was stripped/rounded—icing on the cake.

7/29 – Shop picked it up and said they hope to have it fixed and checked over by tomorrow.

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My questions for the group:

• Could these setup issues have caused any long-term damage I should be worried about? (Suspension, motor, bottom bracket, etc.)
• Would you have any concerns about keeping this bike?
  • They have a 30-day money back policy, so I could ask for this one to be swapped for another if I should be concerned with this one.
• Is this kind of thing common with new builds, or is this unusual?

Again, the guys have been friendly and responsive, and I’ve really tried to give them the benefit of the doubt. But at this point, I’m losing confidence that they built or inspected the bike with the level of care this kind of investment deserves.

Would really appreciate any advice—especially from folks with shop experience or who've dealt with similar issues. Thanks in advance!