Hi guys, Im trying to reach Tailfin for 2 weeks, with no answer to multiple emails. I need an edited invoice and their chatbot suggested that i just order and than contact them. Does anybody here know how to reach them? Im feeling a bit desperate here. Thanks for any advice
by hromo_zvod
8 Comments
You can’t fit in a live chat session within their time window?
Their based in the UK, 11AM Vienna time is 10AM UK… Did you give the live chat a go?
You’re not being ghosted, you’re just refusing to give pertinent information. Give an actual time zone instead of just a city. There are Viennas in at least four time zones in the world.
Just the kind of service you get with a “premium” product/s
I have had really good customer service with them. What is the issue ?
Firstly, don’t ever chat with chatbots. They’re there for simple information only. (imo)
Secondly, don’t expect businesses to reply to emails, as they can get a huge backlog and simply won’t respond in time.
Do it via channels they have listed for live support, or contact them via social channels. That’s the only thing that consistently works with all companies.
I dunno about this particular chatbot but usually if you just repeatedly ask to be transferred to a human you will get connected to one.
Something is wrong if that’s the case. Are
You contacting them when they are open?
How is this “ghosting”?