I love Assos bibs as much as anyone out there, but their customer support does not exist. I have 4 Assos bibs, but the last one (S11 Equipe RS) was a disappointment.
Assos considers this “regular” wear and tear and declined the warranty. It was purchased less than a year ago and been worn in less than 10 rides. In the third pic, you can see that my two S9 Mille bibs that are more than 3 years old look newer.
The new 441 textile sacrifices abrasion resistance for lightweight and Assos would not honor the warranty. Buyer beware.
Callout to Bike Closet for sending me a new pair of S9 Targa RSR despite Assos not honoring the warranty. That’s a customer service I can recommend.
by Brofessor_C
1 Comment
Mine ripped at the stitching within warranty and they wouldn’t honour it either. They were pretty rude too. I tried to ask if they it was maybe a sizing issue and they weren’t helpful at all. I think they did offer me a small discount but it was still the same price as new ones at a number of retailers. Sucks when they cost so much to begin with. Can’t justify buying them again.