Hello
I just assembled my EF7 received yesterday and I have a big scratch on the left crank side. I have contacted support and will call them this morning. In your experience, do you know what happens next?
by Successful_Plate_324
Hello
I just assembled my EF7 received yesterday and I have a big scratch on the left crank side. I have contacted support and will call them this morning. In your experience, do you know what happens next?
by Successful_Plate_324
3 Comments
Just wait for the response.. Canyon is super reasonable in my opinion
Return or refund. They offer you a compensation (my guess would be between 50-150€). They aren’t offering you a replacement bike, you’d have to order a new one and return this one.
I would expect a partial refund. I would keep the bike and get a touch-up pen. These type of scratches happen anyway over time, Canyon took that from you. If you don’t like that, send it back and order again.