Having issues with my Bikebac tracker.

Hey guys, hoping you can shed some light on this issue I’m having with my Bikebac tracker (maybe I’m doing something wrong)

Find My shows that the bikebac attached to my Norco Shore enduro has battery left (and I didn’t NOT receive a ping to let me know the battery is low) but somehow, the bikebac hasn’t been detected since over a month ago.

And I discovered this today, because I went to check Find My, and saw my bike was still at home, even tho the bikebac is still on my bike, and also, my bike isn’t even at home lol. I dropped it off at the shop that’s right by my work. But the app doesn’t seem to show that.

Meanwhile, the Apple AirTags on my keys as well as my Giant Glory, are always updating the location, even though I’m storing the Glory in a secured Parkade at my buddy’s condo, since it’s the older and less expensive of my 2 bikes.

I don’t access the Glory at all in the winter, I just leave it there, whereas I keep my Shore on a bike hook in the garage at my home, and I walk past it multiple times a day to get into and out of the house. Also I always have my keys.

I am very confused as to why my bikebac isn’t syncing correctly but my AirTag is. I feel in a theft situation, this issue will neuter the point of the tracker. Is anyone else having these issues with the Bikebac? Should I just toss it and get an AirTag instead?

ALSO I want to be clear, this isn’t a knock on the company, I met the guy at crankworx, he’s a super good guy just trying to get his product and company of the ground and I truly wish him nothing but success, I’m just wondering if I received a dud or something, or if I’m just doing something wrong, and I can’t afford to have the tracker conk out if my bike is stolen.