Hey everyone!
I've had a canyon ultimate sl7 for a few months now, and noticed after a ride that screw under the frame near the fork (maybe to tension the fork?) has gone out a little bit and is now rubbing the top of the fork. It's quite significant damage (5 to 6 cm wide, 3-4mm deep).
To me it appears someone at Canyon did not properly fasten it at the factory.
Have anyone hear encountered the same issue? And Canyon warranty should cover this right?
Thanks 🙂
by rezer94
13 Comments
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This is serious damage, agree that should be covered by warranty
Never seen a screw and plastic spacer on that position
That is a design fail.
I would contact canyon with some photos and say you don’t feel comfortable riding this thing. They’ll make it right.
Ouch.
Why is there even a srew?
That looks like a wood screw. A weird screw to use in a bike. Did you buy it second hand?
The screw is responsible for limiting your steering.
As you might notice it is not possible to turn your handlebar all the way round…
This is why I secure every bolt that isn’t supposed to come off with loc tite
Yep, that screw and mount prevent turning the bars too far, particularly important for fully integrated bars. The torque is only supposed to be like 1 or maybe 2nm, so it’s typically not in there very tight. Never seen one fall out like that though, hope they take care of you!
Yeah warranty! Please clean your bike as well
One more thing- that little black plastic piece ALSO holds the bottom headset bearing in place. And judging by how far forward your fork is (totally unnatural), it looks like there might NOT be a bearing down there. I would check that ASAP, that would be a MAJOR oversight, whether it’s from Canyon or from a recent service on the bike!
No issues so far with warranty by Canyon, living in Europe. IMO they will offer you a new frame or at least the fork and build over the components.