Today was supposed to be a relaxed day – I planned a short 15 km ride, taking an easy route along field paths and through a small forest. This was my first proper ride with my new bike (canyon on:8.0), which I purchased at the end of October. Since I broke my leg shortly after buying it, the bike has barely been used. It only had 48 km total on it before today's ride.
About two-thirds of the way into the ride, the chain snapped completely out of nowhere. I was stuck, unable to continue, and had to cut the ride short. Honestly, I’m beyond disappointed. For a new bike with barely any mileage, I didn’t expect such a serious issue, especially considering the price. It’s not just inconvenient – a sudden failure like this is a major safety concern.
I expected much better quality from Canyon and feel let down by this experience. Has anyone else had similar issues with their bikes?
by Constant-Run226
5 Comments
The chain snapped… Canyon doesn’t produce chains, they have them in the right length and throw them on the bike and engage the quicklink. Shifting under load (especially on an e bike) destroys chains. Try to contact Shimano or canyon for a replacement chain
I assume that chain has a quick link, it does not appear to have broken at the quick link. Since it would’ve been assembled at the quick link this is likely a failure from Shimano. Chains break, I bet canyon would send you a new chain.
So I don’t have experience with this bike
But two things
1)a chain snapping is completely not normal, like under no realistic conditions do they snap unless corroded or already badly compromised
2)the chain isn’t canyons thing, that’s a part made by a different company, and then canyon just puts it on.
So 1 of 3 things happened, the chain has a manufacturing defect from shimano or sram
Whatever employee at canyon put the chain on completely didn’t install it correctly.
The chain was badly compromised either in shipping or by you in some way.
If one of the first two, those companies will absolutely want to know that this happened to reach out to canyon.
Chains break sometimes 🤷♂️
That’s just how it is unfortunately. It happens to every bike brand. Just get a new chain and be on your way.
Seems like a design shortcoming? You get a narrow 10sp chain and force a bunch of torque through it, one shift will on the throttle could do this. I’ve felt a chain bind up on a pedal bike before and it just stop and fix it, but under load of an electric motor I could see it just breaking. Either way, to avoid it, it could be a combo issue of making sure you’re not shifting under load + making sure the derailleurs are set up as optimally as possible? The number of kms had. Nothing to do with this.