Tbf thats not exactly setting anyone up for success. I would be pissed too.
Evening_Dot_1292 on
Find one with good attitude. I take it to a LBS that is happy I take my Canyon for service and repair. They also make most money from service and repair
Hot-Ad8767 on
What’s your experience with your LBS?
I always question if this is actually an issue or if it’s a perceived issue with the LBS. I’m in Australia and I have no problem bringing my canyon to a local LBS and I’ve brought it to 2 different LBS for different issues.
I’ve also been to one (to buy stuff) and they asked me what bike do I have. They mentioned they service quite a lot of canyons and I am more than welcome to bring it to them for service.
MrPaulK on
I find the claim canyon doesn’t pay for labor to be odd. When I had warranty service done locally canyon paid for the labor (pre approved). They did initially state a max that was two low but when I presented the estimate from the shop they accepted that.
edwsy on
Years ago, some local bike shops will reject any Canyon bikes that come for a service or repair purely because of the Canyon direct to consumer model.
It’s rare now but I never understood it.
Helping a customer out regardless of whether they bought the bike from you may gain you repeat business and one day, when it’s time for them to change their bikes, they are more likely to take your advice.
I’m living proof because I now ride a bike the shop I go to with my Canyon carries. I’ve also bought most of my bike stuff there, build my wheelset there and service there.
All because he’s helped me with my Canyon even when it’s difficult e.g. the headset issues on the 2021 Spectrals.
5 Comments
Tbf thats not exactly setting anyone up for success. I would be pissed too.
Find one with good attitude. I take it to a LBS that is happy I take my Canyon for service and repair. They also make most money from service and repair
What’s your experience with your LBS?
I always question if this is actually an issue or if it’s a perceived issue with the LBS. I’m in Australia and I have no problem bringing my canyon to a local LBS and I’ve brought it to 2 different LBS for different issues.
I’ve also been to one (to buy stuff) and they asked me what bike do I have. They mentioned they service quite a lot of canyons and I am more than welcome to bring it to them for service.
I find the claim canyon doesn’t pay for labor to be odd. When I had warranty service done locally canyon paid for the labor (pre approved). They did initially state a max that was two low but when I presented the estimate from the shop they accepted that.
Years ago, some local bike shops will reject any Canyon bikes that come for a service or repair purely because of the Canyon direct to consumer model.
It’s rare now but I never understood it.
Helping a customer out regardless of whether they bought the bike from you may gain you repeat business and one day, when it’s time for them to change their bikes, they are more likely to take your advice.
I’m living proof because I now ride a bike the shop I go to with my Canyon carries. I’ve also bought most of my bike stuff there, build my wheelset there and service there.
All because he’s helped me with my Canyon even when it’s difficult e.g. the headset issues on the 2021 Spectrals.