It’s an easy fix and canyon will send you a new dereilleur hanger. But yeah that sucks. My aeroad came upside down with a hole in the box… I confronted the delivery driver and she said “it’s a bike, it has to withstand this”… I hope they get their stuff handled this way aswell.
hellobritishcolumbia on
That sucks! As an aside, when I bought mine I went to the factory store in Germany. They advised me it’s a great idea to grab a few spare parts with the order like derailleur hangers, as they’ll last forever and I don’t have to worry about paying shipping a second time.
Regardless, this should be covered by warranty and in my experience they’ve been very fast to ship out replacements for broken components.
Mika0023 on
This is the best day of bad days because it is intended to break there rather than you having to pay $$$ for the whole shifter. So feel lucky that you were this unlucky I guess. Nice bike btw I ride the exact same one!
4 Comments
Arrived like this?
It’s an easy fix and canyon will send you a new dereilleur hanger. But yeah that sucks. My aeroad came upside down with a hole in the box… I confronted the delivery driver and she said “it’s a bike, it has to withstand this”… I hope they get their stuff handled this way aswell.
That sucks! As an aside, when I bought mine I went to the factory store in Germany. They advised me it’s a great idea to grab a few spare parts with the order like derailleur hangers, as they’ll last forever and I don’t have to worry about paying shipping a second time.
Regardless, this should be covered by warranty and in my experience they’ve been very fast to ship out replacements for broken components.
This is the best day of bad days because it is intended to break there rather than you having to pay $$$ for the whole shifter. So feel lucky that you were this unlucky I guess. Nice bike btw I ride the exact same one!