Whole Bells Sixer MIPS helmet defective if small plastic wheel of Fit system breaks and customer service says it is not replaceable.

I wanted to buy a helmet, so I ordered the Sixer MIPS helmet. This helmet features a closure system with a small plastic wheel at the back of the head, which I’ve never encountered in a helmet before, basically because I never owned such a modern helmet before.

While researching, I came across a comment from someone who mentioned their helmet became unusable because this system broke. I found it hard to believe that the helmet is designed in such a way that you’d have to discard the entire helmet if this part failed, especially considering the helmet currently costs in my country $140.

So, I reached out to customer service, and they responded: ‘Unfortunately, the Fit System in the Sixer Helmet is not replaceable. I wish I had better news. However, we can replace the helmet if it was purchased within the last 1-2 years. Please provide a photo of your receipt.'”

This closure system looks really flimsy. What are your experiences with these systems or especially with the Sixer MIPS? Do they break, if yes had you throw away your helmet?

I was looking for the Giro Montaro MIPS ii instead but while quickly searching I couldn’t find the proper replacement parts also. Is this one also constructed in such a way that you can throw it in the bin if this closure system breaks? Are they all constructed like that? 😀

(I also sent an email to giro customer service about the Monataro and noticed that their email system is the same. So the companies seem to be related: [https://www.cyclingweekly.com/news/product-news/bell-and-giro-acquired-by-bolles-parent-company-for-400-million-213521](https://www.cyclingweekly.com/news/product-news/bell-and-giro-acquired-by-bolles-parent-company-for-400-million-213521)
Maybe they have the same helmet design strategy because of that ;))

by User1856