12 Comments

  1. NotoriouslyBeefy on

    No, highly visible spot tgat doesnt normally get scratched so would annoy the shit out of me

  2. Active_Ad_5322 on

    Acceptable? No.
    Can you get compensation? Sure.

    Scratch and dent discounts are common and Canyon would have no problem shooting you a rebate or minor refund. Maybe get some free swag out of it as well

    Of course, there is a class of consumer who cannot stand any blemish and demand and exchange. NOT being that kind of consumer is cooler.

  3. Just-Reaction5549 on

    Forgot to add a picture but it extends up the top tube and there’s some on the headtube.

  4. not acceptable, but it is not a biggie. reach out to Canyon and ask for compensation / discount. sadly, mail-delivered bikes are like majorly like this.

  5. SuccotashOk960 on

    I mean it’ll get scratches when you use it, so I would not send it back but bare minimum I’d demand some money back or a voucher for their shop. 

Leave A Reply