LNER | A day in the life of an LNER Train Manager

Intercity 225 & Azuma Journey

Ever wondered what it’s like to be a train manager at LNER? Join Sam as he takes us behind the scenes on a full shift – from his home station to Leeds and back. Experience the journey aboard our iconic Intercity 225 and the modern Azuma service while getting a firsthand look at the responsibilities, challenges, and perks of managing a train on the East Coast Main Line.

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hi I’m Sam I’m one of the train managers here at L and welcome to a day in my life my Home Depot is at London Kings Cross and I commute into work by the East Coast Mainline one of the perks of working for lenr is free residential travel with the company this means I can hop on a train to my base at Kings Cross and yes my shifts start and finish in London once I arrive at Kings Cross the first thing I do is check for any late notice case alterations via an app called RC documents and once I’m happy and up to date with any amendments I’ll book on for my shift with my company Mobile next I’ll head into the office to pick up my Revenue equipment for the day this includes a ticket machine and a body War camera each of these tools I use on board to manage ticketing irregularities and other passenger Services today’s head code is 1 Delta 23 this is the 1703 London Kings Cross to leads which is diagrammed as an inter city 225 service today before departure I do several checks to ensure everything is running smoothly on the inter city 225 we do have something called a Do Slip this is valid from when the train leaves its Home Depot and shows the Train’s preparation completed by Neville Hill maintenance team and then I’ll check the defect log book for anything to be wary of this is signed by both train managers and maintenance once I’m happy everything is in work working order I check the driving van trailer for some of the Emergency Equipment such as a working tail light wooden ladders for evacuations and a minimum of 16 cases of water for emergency use once the train is on its way our job is all about safety punctuality and excellent customer service I walk through the train checking tickets answering passenger questions and helping solve any issues such as finding seats handling delays or fixing onboard faults at each stop I safely dispatch the train ensuring a smooth on time departure I also check in regularly with the onboard crew ensuring everyone is doing okay when I arrive in leads I get a small break to recharge before we head back to London our train back is running as the 2045 leads to King’s cross this head code is 1 Alpha 52 it’ll be formed of a 10 car auma service that’s two five car units coupled together upon boarding I will check the fitness to run certificate this is valid for 47 hours and 50 minutes this lets us know the train is good to go then I’ll head to the train management system and set it up ready for our departure here I will load up the Train’s calling patterns seat reservations and checking the saloon status for any coach abnormalities such as Carriage temperature or power socket failures and then we will complete the same great passenger service back to London once